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PT Business 101

Below is a step‑by‑step, systems‑level blueprint for launching and scaling a Physical Therapy (PT) practice from scratch. It’s written for a newly‑licensed DPT who wants more than a single‑clinician side hustle—think multi‑location, data‑driven organization built to withstand reimbursement cuts, regulatory shifts, and rapid growth.

1. Strategic Foundations

Decision
Key Actions
Technical Tips
Niche & Service Mix
• Analyze ICD‑10 utilization and referral patterns in your county using Medicare Part B data
• Decide: orthopedics, neuro, pelvic health, cash‑based sports, mobile/home health, or hybrid
CPT distribution matters: ortho = heavy 97110/97112; neuro = more 97116; cash sports = 97140 + 97530 packages
Business Model
• Insurance‑based, cash‑based, or hybrid
• Map revenue per visit (RPV) vs. cost per visit (CPV) under each scenario
Start‑ups often run a hybrid: 60‑70% insurance to cover overhead, 30‑40% cash programs to protect margin

Break‑even math:

Break‑even visits/week=Fixed Costsmo(Average Reimbursement−Variable Cost/Visit)×4.33\text{Break‑even visits/week} = \dfrac{\text{Fixed Costs}_{mo}}{(\text{Average Reimbursement} – \text{Variable Cost/Visit}) \times 4.33}Break‑even visits/week=(Average Reimbursement−Variable Cost/Visit)×4.33Fixed Costsmo

2. Legal, Licensure & Compliance

  1. Entity formation

    • Most states require a Professional LLC or Professional Corp. Check corporate‑practice‑of‑medicine statutes.

  2. Tax, ID & Enrollments

    • EIN → NPI → CAQH profile → PECOS for Medicare & Medicaid.

  3. State PT Board

    • Facility license (some states).

    • Direct‑access rules (visit limits without MD referral).

  4. Malpractice & General Liability

    • Typical PT solo premium ≈ $1,000–$1,400/yr; add Cyber liability for HIPAA.

  5. HIPAA & Security Rule

    • Adopt an EHR with SOC 2 Type II + BAAs for every vendor (video‑hosting platform included).

Medicare specifics for 2025
Item
2025 Value
Why it Matters
Therapy (KX) Threshold
$2,410 PT + SLP combined
Track cumulative allowed charges; add KX when you exceed the cap to maintain payment
Physician Fee Schedule cut
‑2.93 % average across CPTs
Budget for lower RPV or offset with cash programs
MIPS participation
≥ 75 % data capture on 6 quality measures; 30 % Cost, 25 % Promoting Interoperability, 15 % Improvement Activities
Plan for registry or EHR‑integrated submission to avoid –9 % penalty

3. Financial Architecture

Start‑Up Cost Matrix (USD)
Category
Lean Mobile
Boutique Cash Studio
Insurance‑Heavy Outpatient
Legal + Licensing
2,500
3,000
3,500
Equipment
5,000
18,000
40,000
Leasehold Improvements
0
25,000
80,000
EHR + PM + Video Library SaaS (year 1)
1,800
2,400
3,600
Working Capital (3 mo)
15,000
25,000
60,000
Total
24k
73k
187k

Funding paths: SBA 7(a) loan, equipment lease, personal LOC, angel, or bootstrap.

4. Operations Infrastructure

  1. Electronic Health Record (EHR)

    • Look for direct integration with billing, outcomes collection (e.g., FOTO, CareConnections), and your custom video‑exercise library platform so HEP links auto‑embed in patient portals.

  2. Workflow Engineering

    • Day 0: E‑verify insurance → Intake + e‑sign consents (DocuSign) → Baseline PROM (e.g., LEFS).

    • Day 0 + 1 h: Comprehensive evaluation (97161‑97163) → Plan of Care → Teach 2–3 custom exercises; record quick demo on phone; upload to library; send secure link.

    • Ongoing: SOAP note within 24 h → Charges batched nightly; 837P to clearinghouse; ERA auto‑post; re‑assess every 10th visit.

  3. Key Performance Indicators

    • Visits/Case, Cancel‑No Show %, RPV, CPV, Net Collection %, Patient Activation Measure (PAM). Add “Video Engagement %” once your library is active.

5. Marketing & Growth Flywheel

Phase 1: Establish Authority
Channel
Tactics
Physician Referrals
Lunch‑and‑learns focused on new CMS Low Back CPG; deliver one‑page outcomes report every 30 days
Direct‑to‑Consumer
Publish 2×/week blog + reel showing real exercise demos (repurpose your library). Capture email via “30‑Minute Pain‑Free Desk Routine” opt‑in
Community
Host monthly injury‑screen event at local running store; collect leads in EHR CRM
Phase 2: Digital Multipliers
  • SEO: Build topic clusters around CPT codes + conditions.

  • Ads: Retarget site visitors on Meta/TikTok with your branded exercise snippets.

  • Partnerships: Concierge MDs, CrossFit boxes—bundle “movement screens + custom HEP videos.”

6. Technology Stack

Function
Options
Tips
EHR/PM
WebPT, Prompt, Jane
Ensure HL7/API access for analytics
Video Library
Momentum
Must support HIPAA, sub‑accounts per PT, auto‑expire links
Telehealth
Doxy.me, Zoom for Healthcare
Confirm 508 accessibility
KPI Dashboard
Google Looker Studio pulling from EHR DB
Track trailing‑30‑day metrics

7. Scaling Beyond the Solo Phase

Milestone
Systems to Install
Hire #1 (PTA or DPT)
• Build SOPs in Notion (eval template, discharge checklist).
• Compensation: 38–45 % of net collections or $75k salary + bonus.
Second Location
• Duplicate branding + equipment list.
• Regional manager at 3 sites.
• Centralize billing and video‑content editing.
Multi‑State Expansion
• Franchise or company‑owned? If franchise, prepare FDD & QA audits.
• Multistate payer contracts; credentialing pipeline automated.

8. Quality, Risk & Continuous Improvement

  • Internal Audits: 10 charts/therapist/quarter; score on defensibility, proper CPT use, time‑based services attestation.

  • MIPS Quality Pathway: Pick measures 128 (BMI Screen), 226 (Tobacco), 130 (Medication Review), 182 (Functional Outcome Assessment), 291 (Functional Mobility in Home Health), 479 (Functional Change—Low Back).

  • Patient‑Reported Outcomes: Integrate PROMIS or FOTO; publicly share aggregate improvements to strengthen marketing.

9. 18‑Month Timeline (Example)

Month
Objective
KPI Target
0-3
Entity, licensure, insurance credentialing, lease signed
--
4
Soft launch
20 visits/week
6
Break‑even
35 visits/week, ≤ 10 % cancel rate
9
Hire #1 PTA
55 visits/week
12
Launch cash “Performance Lab” + telehealth option
20 % revenue from cash services
18
Second location LOI signed
EBITDA margin ≥ 15 %

10. Resources & Checklists

  • APTA Private Practice Section: contract templates, KPI benchmarks.

  • CMS CY 2025 PFS Final Rule Fact Sheet for annual reimbursement updates. cms.gov

  • KX Threshold Tracker Spreadsheet (download from APTA).

  • MIPS Measure List (see MDInteractive summary). mdinteractive.com

Final Thoughts

Yes, reimbursement is shrinking and compliance is complex, but PT practices that pair rock‑solid clinical outcomes with frictionless digital delivery—like a HIPAA‑secure custom video library—capture retention, referrals, and premium pricing even in a fee‑squeezed landscape. Build robust systems from day one, measure relentlessly, and expand only when every process is SOP‑ready. Your practice can grow bigger and better—without sacrificing the craft that brought you into PT in the first place.